Accepted formats: ProRes, H.264/H.265, DNxHD, MXF, MOV, MP4, XML, DRT, DRP etc

Illegal characters:Files with illegal characters will be rejected for upload. Ensure files only have alphamumeric characters. Underscores and dashs are acceptable, but characeters like &, $, % and so on will prevent file upload

Naming convention: Use descriptive filenames for project files & instruction sets (XML, DRT etc) including project name, version, and date. Example: ProjectName_v01_20260306.mov

Heavy use of sub folders: Folder upload and subfolders are premitted for upload, however if your upload contains many levels of sub folders we recomend zipping the top most parent folder and uploading the zip. e.g. Sources > Camera Footage > Day 1 > Alexa Mini > Card 1. Zip the top level folder in this example called Sources

Large files: Files upload in multiple chunks — PLEASE do not close this window while uploading.

Questions? Contact us at [email protected]